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Do not hire Certapro of Needham, Mass., which also operates as Certapro Painters of Norfolk County. Their prep work was poor, their painting and repair work was poor, the customer service was terrible, and they are reluctant to honor the two-year guarantee they offer.

The reviews on their sites are glowing, which is what tipped the balance in their favor when we were looking for painters. But $13,325 and more than a year later, now we know the negative reviews are removed from their site and from social media in exchange for refunds. That's what happened to us when we tried and failed to have the franchise owner address problems with their work on our house -- even though one of his own employees had documented the problems early on.

We agreed in writing that the house needed a thorough scraping, sanding and power washing, as well as repairing and replacing some rotted wood siding with new pre-primed boards. They finished the entire job very quickly, and it was immediately clear they hadn't properly scraped or sanded any side other than the front of the house. They thinned the paint with water, as if for spraying, but then mostly brushed it on, resulting in poor coverage in some areas. Where they did spray, they over-sprayed, covering outlets, brickwork, the concrete foundation and utilities. Most glaring: They painted over the rotten wood instead of repairing or replacing it.

We photographed everything, called and emailed multiple times, and they agreed to do the repair work in the contract, but they installed unprimed boards and didn't use enough paint to properly coat the wood. The result: An uneven paint job that looks worse in some places than before they painted. We discovered the crew drew graffiti on the house behind some bushes, paint was flaking off in several areas, including one that had been painted immediately after power washing, and in some places the repairs consisted of old wood improperly measured and jammed into place so that it cracked or didn't line up with the rest of the siding. They painted more than half of the windows shut, broke one window, reinstalled storm windows backward so they could not be opened from the inside, and said they'd return to fix them -- but never showed up. More paint cracked and flaked off within days, and areas all over the house were peeling off in patches less than six months later. You can read more about it and see photos here: http://www.lylahmalphonse.com/2016/11/certapro-review-do-not-hire-this.html

Reason of review: Bad quality.

CertaPro Cons: Customer service, Poor quality, Painters.

Location: 132 Charles St, Auburndale, MA 02466, USA

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