CertaPro

CertaPro Painters

Nathan & Jen Marmor

505 E Palm Street

Litchfield Park, Az 85340

623-518-****

Dear writing to express our extreme dissatisfaction with the painting services provided by your company/franchise. Unfortunately, the quality of workmanship fell far short of our expectations, and several issues remain unresolved

Lack of Proper Preparation per your contract:

The exterior of our house was not adequately prepared before painting.

Cracks, scraping, holes, and other imperfections were left untouched and painted over.

The failure to address these issues compromised the overall appearance of the paint job

Deviation from the Quote and Contract

The work performed did not align with the original quote and contract we signed with Chris Stilwell.

Specific promises, such as covering furniture and fixtures, moving furniture, and maintaining a clean work area, were not fulfilled. Cracks, holes and scraping were left untouched in areas and painted over. Over spray on windows, pool Equipment and other areas.

Work area to be cleaned daily, Everyday we had to clean area from painters.

Two coat process but some areas were one coat only. Have video

Insufficient Workforce

We were promised a team of painters, but only one painter was assigned to our project for 4 of the 9 days, we were told 5-6 days max.

This resulted in delays and subpar workmanship.

Sub contractors hired off the corner, could not communicate well with them but was told by owner of company maybe we need to learn Spanish.

Failure to Address Repairs

Despite notifying CertaPro Franchise Nathan Marmor about the lack of preparation work, no action was taken.

We do have pictures & video.

Cracks, holes were left unfilled, and patches remained rough and unsightly.

Final Payment Requested Prematurely

Certapro Painters requested final payment before addressing our concerns, harassment from Nathan Marmor on payment

This approach is unprofessional and unacceptable.

We paid Certapro Painters before the 7 day grace period but we were turned over to a collection agency which was confused why since we paid Certapro Painters a Cashiers Check.

Resolution Request:

We expect CertaPro Painters not the Franchise division to make good on the warranty for the paint and walls peeling. We do not want this Franchise unit on our property.

Complete Repairs

Properly prepare the walls by filling holes, smoothing patches, and addressing any other imperfections

Ensure that the paint job meets professional standards.

Repair Glass panels on garage door chipped, broken and scratched by putty knifes used to tuck paper behind slats.

Orchard tree dying from Acid dumped by the tree, which they deny.

We had to have a bee keeper fix holes because painters refused to.

Windows professional cleaned from severe over spray

Two plants were replaced due to being removed from wall to paint per contract.

Adhere to the Original Agreement

Honor the terms outlined in the initial quote and contract.

Professional Conduct

We value our home and expect the highest level of craftsmanship. CertaPro Painters failure to meet these standards has left us disappointed and frustrated.

Please address these concerns promptly.

We look forward to a timely resolution. If necessary, we will explore other avenues to ensure our rights as consumers are protected.

Sincerely,

Ray & Beth McPherson

If I could give zero stars, I would. Here's my experience.

They performed the sloppiest home exterior paint job that I have ever seen with streaks and running droplets of paint as evidence. In the process, they managed to place deep scratches into glass windows, leave paint on the concrete, shingles, windows, window screens, door sills, door handles, light fixtures, and brick. They do not prepare the surfaces by using a tarp or masking tape. They just use a spray painting gun to get the job done quickly and dirtily.

CertaPro Painters of El Paso are unprofessional and super sloppy. The destruction CertaPro Painters of El Paso caused to my house is tantamount to vandalism. The doors were sealed shut with paint which has already started to peel away with normal opening and closing of the door. CertaPro's warranty is useless.

I would never ever have CertaPro Painters of El Paso back to my house nor would I advise anyone reading this to use them. Even to paint a rock. Whatever damage CertaPro Painters of El Paso do to your home, they will not fix it or cover the costs. You will spend your time and your hard-earned money in the repair of items that were not broken before they showed up and cleaning up their mess after they leave.

Buyer beware. CertaPro is a scam.

I had several interior rooms painted with Sherwin Williams Emerald.

Issues: The new paint is a Matte finish that went over a Semi-Gloss finish. Sherwin Williams stated that the walls should have been prepped by sanding or primer.

Neither was done.

The walls were painted with a Rough Surface roller. My walls are smooth drywall.

These rollers did not cover well on the first coat we had two coats applied. This type of roller left a rough finish and runs.

There were also some coverage issues that were touched up, paint on some trim and a thin settling crack that was not filled so the crack appeared a week later.

We had paid for and expected a professional service.

Denis & Alex did an excellent job painting the exterior of my house. They were neat, always on time & cleaned up each day.

They did not leave any mess. They deserve 5*. Gerardo was polite & very good to work with. The reason for 4* is a misunderstanding.

I thought the garage doors were part of the house estimate. CertaPro did not include the cost of painting the garage doors in the quote & wanted to charge more. Interestingly, I went around the house and showed Gerardo which doors I did not want painted. We did not discuss the garage doors, which are attached to the house, not a separate building.

So if you want your garage doors painted, let them know. Otherwise, toward the end of job, they will want additional money for labor & paint.

They remove the popcorn ceiling and repainted the front of the inside of the front of my house. they left a complete mess and just tracked through it in the house

TheyDan/ argued with me about moving scutching plates from ceiling fans or light fixtures and paint underneath only one could speak English they were not Spanish

They were never in what I would say a good mood and pressed me on punch items before they were finished by this time my wife was so fed up with them she just wanted them out at her house

Had another painter come in and do all of the touchups we are still finding places that they left

They also sprayed all of the oil based trim and doors one afternoon which allowed me not to sleep in my bedroom me and my wife slept in a recliner in are back TV roomThey also sprayed all of the oil based trim and doors one afternoon which allowed me not to sleep in my bedroom me and my wife slept in a recliner in our back TV room

Their boss just made excuses thiswas The franchise was in Rockwall Texas and I would never recommend them to even people I dont like

Certapro get your act together.

After not doing the work correctly and making an absolute mess of my property their suggests solution was to leave the thin, poorly bonded paint and just paint over it.

I spent an entire weekend removing paint from my floors, door knobs and freeing up my windows and doors. Im still trying to clean up my window frames so they arent two tone and stuck from having the rails painted.

After rejecting their proposed remedy which would have left sagging, translucent and pealing paint for me to deal with later they faked a detailed estimate with numbers that would get them more money than truly deserved and tried to get me to sign a non-disparagement/non-disclosure which in would prevent me from earning others about his companies horrible work.

Note to other consumers.

Non-disparagement in consumer contracts was outlawed in the United States by the Consumer Review Fairness Act of 2016. Any company such as Certapro that tried to have you sign a non-disparagement clause is violating federal law and should be reported to the FTC and your state AG.

I hired CertaPro Painters after Tony Caballero gave me and estimate. The painter that came to my house could not have been a professional painter.

I received sub par service and painting. I have an older house that had several ok many picture holes in the walls. I explained to Tony that I wanted them fixed before it was painted. My interior doors (room and closet) had been replaced recently also, so there was quite a bit of work that was needed.

Tony assured me the work was guaranteed and that it would be done by a professional painter. That is not what I got. When I addressed the issue with Tony he came back with the painter and although they both spoke English they decided to talk among themselves in Spanish. That was the first RED FLAG then when finished I still have *** looking walls that are not correct.

You can see the new mud on the walls that appear to be unpainted, dips from where the roller sat on the wall, some holes still in the wall, bumps and spots all over the place. It looks like my husband and I did it. I paid for it to be done so it would not look that way. I am to say the least Very Disappointed in the quality and service.

DO not recommend them to anyone. This was not a good experience at all.

Maybe if my husband would have been here it would have been different, but I am not sure. Poor work, Poor service sorry I picked them.

We hired CertaPro Painters of East Central Wisconsin. The owners name is Neil Covaleski, he is a real joke and takes no pride in the work his people do.

We hired them to do our entire second floor and two rooms on the main floor. We had just had the all the wood floors refinished and stated this 25 times. They came in DID NOT cover my floors, they had paint all over my newly finished floors! They have paint splatters all over our newly installed door knobs, paint on trim work.

They didnt prepare anything prior to sanding. The just painted over the carpet Remnants that was on the baseboard from us removing the carpet. They didnt send the doors prior to paint painting them they just painted over them. They dont know how to paint a straight line nor make sure that all walls have full paint on them and no see-through.

When I contacted Neil the owner he just left I believe he thought it was a joke. We had to have our hardwood floors re-sanded and sealed. Neil paid for that to happen and thought that that was the solution for their *** *** job. Nonetheless they came back to correct the job but my contractor found a wet paint brush on my windowsill.

All in all but never hire this company again. My contractors called these people hacks and have never seen such a poor paint job. We will now have to repaint and re-strip all the doors and trim and start over on our own. They parked their vehicle on my backyard and put divots in my yard and claimed they didnt do it.

Their vehicles dripped oil all over my driveway. They wash their paint brushes in my bathtub my bathroom sink my kitchen sink got paint all over my kitchen sink my bathroom sink my bathtub my brand new Keurig machine all down my dishwasher all over my countertop and didnt even wash it up. They left it to sit there to dry so that when we came back to the house it was there. The house was empty as we hadnt moved in yet.

It was a complete disaster! My husband who is not a painter and myself can do a much better job. This was no small job this was a $10,000 job. Nonetheless, I did not pay them the entire amount for what Im concerned is that they dont do this to somebody else.

This is the reason I am posting this review. Think wisely before hiring your painter make sure you get some references.

Dont hire these people to paint your house you will not be happy. Although the salesman Jerry was wonderful he even came out to view what was such a disaster on a Saturday his day off.